FAQ / Help

The Virtual Holiday Gift Shop Step-by-Step:

  1. Parents/guardians register for a Family Account.
  2. Children shop for gifts.
  3. Parents/guardians finalize the order and make payment.
  4. Orders are shipped to the school.
  5. School distributes items to students.
  6. Students check that items are correct and in good condition.
  7. Inform the school of any issues with your family’s order.
  8. Replacement items are shipped to the school, or refunds made when necessary.

How does the shop work?

The Virtual Holiday Gift Shop brings the experience of the Holiday Gift Shop directly to your home. During the shopping dates your school has selected, your children will be able to choose gifts for their family. The website will give parents the ability to set a suggested budget for each child, and wishlists can be created to make gift selection easier for each little shopper. Once each child has chosen their items, parents can complete the order with a credit card or PayPal.

Do my children need help to participate in the Virtual Holiday Gift Shop?

Yes, parents or guardians will need to be involved in setting up a family account, guiding their children through the shopping process, finalizing payment, and receiving and asking their children to review their items. Parents will need to inform the school of any issues with their order as soon as possible.

What do I need to do to join?

Parents/guardians will create an account for the entire family. Using this one account, each child will be able to select their items for each family member on their Christmas list. Each of your children will have the ability to shop individually and create their own order. Only parents or guardians should create accounts for the Virtual Holiday Gift Shop. The website link will be shared with you by the school before your shopping dates.

When can we register for the shop?

Your school will inform you when registration is open for your school. Typically, registration will be open a few days before your shop starts.

When can we start shopping?

Your school will inform you of your shopping dates. During these dates, your children can shop anytime but make sure to complete their order before the shop ends. If you registered for the shop before your shopping dates, you will receive a reminder email that your shop is open. Once the shop closes, we will not be able to take orders or make changes as everything needs to be packed for shipping to the school.

How can I pay?

The Virtual Holiday Gift Shop will accept credit and debit cards with the Visa or Mastercard logo as well as PayPal payments.

What comes with my order?

Each gift will come with an easy to seal decorative mylar gift bag that your child can place the gift into. Your child's gifts will not be pre-wrapped.

When will my order arrive?

We anticipate delivery to be 2-3 weeks after the end of your shop dates. For remote locations, it is possible shipping may take longer.

Where will my order be delivered?

All orders will be delivered to your child's school and they will inform you of their specific distribution plan.

Can I request that my order be shipped to my home or an alternate address from the school?

We can only ship your orders or replacement items to your child's school.

What about missing or broken items?

Once your child receives their items, please ask them to review what they have received and report any missing, broken, or problematic items to your school immediately. When items can be replaced, we will ship all replacement items to the school. If items are no longer in stock or cannot be shipped to the school in time, a refund will be made to the payment method used to make the purchase. We will not be able to provide substitutions for out-of-stock items.